Questions, answered
The things coaches, advisors, and administrators ask before they run a trip on Jettova. If yours isn't here, ask us directly.
Cost and money
Is it really free?
The platform is free to run: programs, trips, rooming, chaperones, permission forms, the bus, the itinerary, and oversight. There is no subscription, no per-seat fee, and no setup cost. When families pay online, a small service fee (card processing plus a platform fee) is added to what the family pays, so the school still receives 100% of the trip cost.
Where does the money go?
Into the school's own account. For family payments the school is the merchant of record through Stripe, so the funds settle to the school and Jettova never holds them. Because the fees are added on top and paid by the family, the school receives 100% of the trip cost.
How do families pay?
Each family pays their share, and can split it into installments. A small service fee that covers card processing and the platform fee is shown as a separate line at checkout, so the school gets the full amount. Card payments are handled by Stripe, so card numbers never touch Jettova. You can also collect cash or check and mark those as received, with no service fee.
Who is the merchant of record?
For payments families make toward the trip, the school is the merchant of record: the charge settles to the school's own account. For managed hotel bookings arranged through our travel partner (a separate, optional feature), Jettova is the merchant of record for that booking.
What happens with refunds?
If a family drops out, the organizer can refund them, and the platform fee reverses with the refund. There are no surprise charges.
Setup and using it
How long does setup take?
A few minutes. Set the destination, dates, and the cost per student, then share one invite link with the families. You do not need a demo or an onboarding call to start.
Do families need to download an app or create an account?
No app. Families join from the link in a browser with a quick free account, so there is an adult of record for the trip. It works on any phone or computer.
Can other coaches or parent volunteers help me run it?
Yes. You can add co-organizers who help manage the trip, and a principal or athletic director can be given a read-only oversight view of the whole season.
What if a student does not have a phone?
It is the parent or guardian who joins and pays, as the adult of record. The trip is coordinated with the adults, not the students.
Data, safety, and oversight
What data do you collect about students?
Only what a trip needs: who is going, who has paid, room and chaperone assignments, and permission-form status. We do not collect student medical records or health information in the pilot.
Can my principal or athletic director see and approve the trip?
Yes. There is a read-only oversight role for a principal or AD to review the whole program and a board-ready proposal, and a trip can require a recorded sign-off before it goes out.
Is it secure, and do you sell our data?
Payments run through Stripe, a PCI-compliant processor, with the school as the merchant of record. We keep the data we collect to a minimum, and we do not sell it. A data processing agreement is available for your administration to review.
The trip itself
Does Jettova book the trip?
Families book their own travel at standard prices, so no one is stuck fronting the group's money on a personal card. Our AI drafts a day-by-day itinerary from your destination and dates, and the group can vote on the details.
How do permission forms work?
You share the form once, families upload the signed copy, and you can see exactly who is still outstanding instead of counting paper slips on the bus.
How do rooming and chaperones work?
You assign students to hotel rooms and chaperones on a simple board, in the same place as the payments and the roster.