DELETE YOUR ACCOUNT

Option 1: Delete it yourself here

Option 2: Delete it yourself in the app

In the Jettova app (Android or iOS), go to the Profile / Account tab, open Manage profile, and choose Delete account. You'll be asked to confirm. Deletion is immediate and permanent — no waiting period.

Option 3: Request deletion by email

If you can't access the app, email support@jettova.com from the email address on your account with the subject "Delete my account". We verify the request comes from the account owner and complete the deletion within 30 days.

What gets deleted

Deleting your account permanently removes your Jettova login and the personal data tied to it, including:

• Your profile (name, email, phone, country, preferences)
• Your saved trips and itineraries
• Your wishlist and Travel Passport
• Trip reminders and push-notification tokens
• Planning rooms you created

What we keep (anonymized)

A limited set of records is kept because we're required to or need them for accounting, a school's own records, or aggregate reporting. None of them keeps your name, email or account.

• Affiliate and booking referral records, for commission accounting.
• Usage analytics events. These keep a random device identifier and the network (IP) address the event came from, but are no longer linked to your account.
• If you were on a school or program trip: your place on that trip's roster and any payment records the school keeps, with your name, your student's name, your contact details, your home city and your permission-slip signature removed. The school keeps the amount paid, because it is part of its accounts.

See our Privacy Policy for details.

Questions